Terms of service

Welcome to Cxeny ("this Website", "we"). Before using this Website, please carefully read these Terms of Service ("these Terms"). Your access to or use of this Website constitutes your agreement to be bound by these Terms.

1. Scope of Application

These Terms apply to your browsing, inquiry, or purchase of products and services on this Website. If you do not agree to these Terms, please cease using this Website immediately.

2. User Eligibility and Regional Restrictions

1. You must be of the legal adult age in your local jurisdiction and possess full capacity for civil conduct.

2. If you use this Website on behalf of a company or other organization, you warrant that you have obtained legal authorization and that such entity agrees to be bound by these Terms.

3. This Website is primarily intended for users in overseas markets such as the United States and the European Union. Certain countries/regions may have special requirements for the import, use, or certification of battery products. It is your responsibility to confirm relevant compliance before placing an order.

3. Product Information, Orders, and Payments

1. Product information displayed on this Website (including but not limited to specifications, performance parameters, applicable scenarios, prices, and inventory) is for reference only. We reserve the right to update, modify, or remove such information at any time based on actual circumstances.

2. By submitting an order and completing payment, you make an offer to purchase the products from us. However, a binding sales contract between both parties shall only be formed when we confirm shipment. We reserve the right to cancel orders and refund the paid amount for reasonable reasons such as inventory constraints.

3. Payment methods are as displayed on the checkout page. You shall ensure that you use legal, valid payment instruments that belong to you or for which you have obtained authorization to complete the payment.

4. The division of responsibilities regarding taxes, customs duties, and import compliance shall be subject to the instructions on the checkout page and Shipping Policy. Unless otherwise specified, you shall independently understand and bear any customs duties, import taxes, and customs clearance responsibilities that may arise in your country/region.

4. Shipping, Risk Transfer, and Returns & Refunds

1. Products will be shipped in accordance with the specified logistics arrangements. Estimated shipping times are for reference only and may vary due to factors beyond our control such as customs clearance, flight schedules, and weather conditions.

2. Unless mandatory applicable law provides otherwise, the risk of loss or damage to the products shall pass to you upon delivery to the carrier to the extent permitted by law. However, we will assist you in tracking logistics status within a reasonable scope.

3. Given that the products are new energy lithium batteries and related equipment, returns and refunds may be subject to safety and shipping restrictions. If you wish to return or refund a product, please contact our customer service first. We will provide guidance in accordance with applicable laws and our after-sales policy.

4. Any additional fees or losses incurred due to incorrect delivery information provided by you, refusal to accept delivery, or other similar reasons shall be borne by you.

5. Compliance, Safety, and Usage Requirements

1. Our products may be subject to battery safety, dangerous goods transportation, and other regulatory requirements in different countries/regions. You warrant that you will strictly comply with the relevant laws, regulations, and industry standards of your country/region.

2. You shall ensure that the products are installed and maintained by professional personnel, and carefully read the instructions, safety warnings, and technical documents before use.

3. You shall not use the products for illegal purposes or in any scenarios that may seriously endanger personal safety, property safety, or environmental safety, including but not limited to removing or bypassing safety protection devices, illegal modifications, etc.

4. Any losses, liabilities, or penalties arising from your failure to comply with applicable laws, regulations, regulatory requirements, or product instructions shall be borne by you. We shall not be liable for such losses, liabilities, or penalties to the extent permitted by law.

6. Third-Party Services and Links

1. This Website may contain links to third-party websites or services (including but not limited to logistics services, payment services, etc.). The terms of service and privacy policies of these third-party websites or services are independent of these Terms.

2. We shall not be liable for any losses incurred by you due to your use of third-party services for the content, products, or services provided by third parties.

7. Intellectual Property Rights

1. The "Cxeny" brand name, trademarks, product designs, technical documents, webpage designs, texts, images, videos, and other content displayed on this Website are protected by copyright law, trademark law, patent law, and relevant international treaties.

2. Without our prior written permission, you shall not copy, modify, translate, distribute, transmit, display, sell, license, or otherwise use the above content in any manner.

3. Any reviews, opinions, suggestions, or other content (excluding personal information) submitted by you on this Website shall, unless otherwise agreed in writing, be deemed as granting us a non-exclusive, worldwide, transferable, and free license to use such content for display, product and service improvement, and marketing purposes.

8. Privacy and Data Protection

1. We will collect, use, store, and protect your personal information in accordance with the Privacy Policy posted on this Website. The Privacy Policy constitutes an integral part of these Terms. Please carefully read and agree to the Privacy Policy before using this Website, especially the GDPR-related clauses for EU users and the privacy statements for US users.

2. You understand and agree that, to complete order processing, payment settlement, logistics and distribution, after-sales service, and to enhance website security and user experience, we may process data related to you within the scope of legality, legitimacy, and necessity, and take reasonable security measures for cross-border data transmission.

3. Where required by law or with your prior consent, we may share limited information necessary to complete transactions with third parties such as logistics service providers, but will require them to assume corresponding confidentiality and security obligations for your information.

9. Disclaimer and Limitation of Liability

1. To the maximum extent permitted by applicable law, this Website and the information, content, and services contained herein are provided on an "as is" and "as available" basis. We do not warrant that the Website will be free of errors, interruptions, or security vulnerabilities at any time, nor do we warrant that all information is completely accurate, complete, or up-to-date at all times.

2. To the extent permitted by applicable law, we shall not be liable for any direct or indirect losses caused by the following reasons:

• Your failure to use, install, or maintain the products safely, standardizedly, and correctly;
• Your failure to comply with the relevant laws, regulations, or regulatory requirements of your country/region;
• Interruption of website access or service delays caused by network failures, force majeure, or other factors beyond our reasonable control.

3. To the extent permitted by applicable law, regardless of the legal basis (whether contract, tort, or otherwise), our total liability to you for any single order shall be limited to the actual paid amount of the relevant products in such order, unless mandatory applicable law provides otherwise.

4. Under no circumstances shall we be liable for loss of profits, loss of goodwill, loss of data, or other indirect, incidental, punitive, or consequential damages, unless mandatory applicable law imposes such liability.

10. Applicable Law and Dispute Resolution

1. Subject to not violating the mandatory legal provisions of the jurisdiction where you reside as a consumer, the formation, validity, performance, and interpretation of these Terms shall be governed by the laws of the mainland of the People's Republic of China (excluding conflict of laws rules) on a priority basis.

2. If you are a consumer in the European Union or the United States, these Terms shall not affect the rights you enjoy under the mandatory consumer protection laws of your country/region.

3. Any disputes arising from or in connection with these Terms or your use of this Website shall first be resolved through friendly negotiation between both parties; if negotiation fails, either party may file a lawsuit with the people's court having jurisdiction over our place of residence, unless mandatory applicable law provides for mandatory jurisdiction otherwise.

11. Modification of Terms and Severability

1. We reserve the right to revise these Terms from time to time and publish the updated version on this Website. The updated version shall take effect immediately upon publication. Your continued use of this Website constitutes acceptance of the revised Terms.

2. If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the validity of the remaining provisions shall remain unaffected and fully effective.

12. Contact Information

Email: service@cxeny.com

Business Hours: Monday to Friday, 09:00–19:00 (Beijing Time)